myBTRmoney Compatibility

myBTRmoney can be accessed using a variety of channels depending on your mobile device. Device Compatibility varies for each my BTR money channel by operating system, device model, and browser type. Please review this page in it's entirety for full review of compatibility for the following three types of myBTRmoney channels:

  • Text Messaging (SMS) - Send text commands (such as BAL) to Bank of Travelers Rest from your SMS-enabled phone to inquire about basic account balance and transaction history information. Receive text message responses directly to your phone. Standard text messaging rates apply. Review your contract with your wireless provider for complete terms and conditions.
  • Mobile Browser - Get full extended mobile banking capabilities on your web-enabled phone. Receive an optimal banking experience with a look and feel that is similar to PC-based online banking, in a site designed to fit neatly on your device's screen.
  • Down-loadable Mobile Apps - Get a customized application for your iPhone or Android phone that provides an intuitive and rich user experience consisting of easy-to-navigate screens and menus. Receive all the benefits of mobile browser banking enhanced by your device's unique features.

Operating System Support

 

Operating System Min OS Version Support Max OS Versiion Support Browser Support Channel Support
Android Android Version 2.2 All Later Major Version Updates are supported; for example 2.3, 4.0, 4.1, 4.2 Only the default installed browser is supported.  For the majority of devices this the Android browser.  For devices such as the LG Nexus 4 and Motorola RAZR M where Chrome is the default browser, this will be supported.   Beta version of browsers, such as Chrome Beta, are not supported.   The SMS channel is only supported for Android devices that have SMS capability. Browser Android Application SMS
iOS - iPhone iOS version 5.0.1 All later major version updates are supported; for example 5.1 , 6.0, 6.1    Beta releases of iOS will not be supported until they are publicly released. Only the default installed browser is supported.  For all iPhone devices this is the Sarfari Browser.  Beta version of all browsers, such as Chrome Beta, are not supported. Browser iPhone Application SMS
BlackBerry BlackBerry OS version 4.2 (non-touch screen devices).  BlackBerry OS version 4.7 (touch screen devices) BlackBerry OS Version 5.1 Only the default installed browser is supported.  For all BlackBerry devices this is the BlackBerry browser. Browser SMS
BlackBerry BlackBerry OS version 6 All later major version updates are supported; for example 6.1, 7, 10 Only the default installed browser is supported.  For all BlackBerry devices this is the BlackBerry browser. Browser SMS
Windows Phone Windows Phone OS version 7.5 All later major version updates are supported; for example 7.8, 8.0 Only the default installed browser is supported, third party browsers are explicityly not supported.  For Windows Phone 8 devices, this is Internet Explorer 10 or above.  For Windows Phone 7.5 devices, this is Internet Explorer 9.  Not Beta versions are supported. Browser SMS
All other operating systems N/A N/A Only the default installed browser is supported.  Beta versions and thrid party browsers such as Opera are explicityly excluded. Browser SMS

Latest Certified Device List

As of September 2013

Brand/Manufacturer Model OS Iphone App Android Phone App Browser
Apple iPhone 3GS iOS y   y
Apple iPhone 4 iOS y   y
Apple iPhone 4S iOS y   y
Apple iPhone 5 iOS y   y
Asus Nexus 7 Android   y y
AT&T Fusion Android   y y
Blackberry Z10 BB O10     y
Blackberry Bold 9650 BB OS5/6     y
Blackberry Bold 9900 BB OS7     y
Blackberry Curve 8500 (all) BB OS5     y
Blackberry Curve 9300 (all) BB OS5/6     y
Blackberry Torch 9850/60 BB OS7     y
HTC 8X WP8     y
HTC Desire Android   y y
HTC Desire HD/ Inspire 4G Android   y y
HTC DROID DNA Android   y y
HTC EVO 3D Android   y y
HTC EVO 4G Android   y y
HTC EVO 4G LTE Android   y y
HTC EVO  Design 4G Android   y y
HTC EVO Shift 4G Android   y y
HTC EVO V 4G Android   y y
HTC Incredible Android   y y
HTC Incredible 2 Android   y y
HTC One Android   y y
HTC One S Android   y y
HTC One V Android   y y
HTC One X Android   y y
HTC Sensation Android   y y
HTC Thunderbolt Android   y y
HTC Vigor/Rezound Android     y
HTC Vivid Android   y y
HTC Wildfire S Android   y y
Huawai Ascend II Android   y y
LG Lucid 4G Android   y y
LG Motion 4G Android   y y
LG Nexus 4 Android   y y
LG Optimus 2X Android   y y
LG Optimus Elite Android   y y
LG Optimus G Android   y y
LG Optimus V U T S Q M C Android   y y
LG Revolution Android   y y
LG Vortex Android   y y
Motorola Atrix 2 Android   y y
Motorola Atrix 4G Android   y y
Motorola Atrix HD Android   y y
Motorola DROID   Android   y y
Motorola DROID 2 Android   y y
Motorola DROID 3 Android   y y
Motorola DROID 4 Android   y y
Motorola DROID BIONIC Android   y y
Motorola DROID RAZR / MAXX Android   y y
Motorola DROID RAZR HD / MAXX / Electrify 2 Android   y y
Motorola DROID RAZR M / Electrify M Android   y y
Motorola DROID X Android   y y
Motorola DROID X2 Android   y y
Motorola Electrify / Photon 4G Android   y y
Nokia Lumia 710 WP7.5     y
Nokia Lumia 820/822 WP8     y
Nokia Lumia 920 WP8     y
Samsung Admire Android   y y
Samsung DROID CHARGE Android   y y
Samsung Epic 4G Android   y y
Samsung Exhibit II Android   y y
Samsung Galaxy Nexus Android   y y
Samsung Galaxy Note Android   y y
Samsung Galaxy Note II Android   y y
Samsung Galaxy Prevail Android   y y
Samsung Galaxy Proclaim Android   y y
Samsung Galaxy S Android   y y
Samsung Galaxy S (includes Fascinate, Captivate, Mesmerize) Android   y y
Samsung Galaxy S II Android   y y
Samsung Galaxy S III Android   y y
Samsung Samsung Galaxy S IV Android   y y
Samsung Infuse 4G Android   y y
Samsung Nexus S Android   y y
Samsung Stratosphere Android   y y
T-Mobile myTouch 4G Android   y y

 

Browser Support

Only default browsers installed on devices are supported. User installed browsers are not supported.

The Blackberry app is a launcher that redirects the user to the appropriate browser channel.

Supported Networks in the US - All Channels

myBTRmoney supports the Tier 1 carriers in the U.S., including:

  • AT&T®
  • Verizon®
  • Sprint®
  • T-Mobile®

myBTRmoney's support for non-Tier 1 carriers depends on the contractual agreement between the SMS gateway provider and the individual carrier.

Screen Size and Form Factor

Devices with screen sizes larger than 4.5" or resolution higher than 480 x 800 WVGA are not supported. Therefore, tablet form factors for all platforms (iOS, Android, Blackberry) are not supported.