| How much does Bank of Travelers Rest Online Banking cost? |
| Online banking for personal accounts is free.
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| Where do I get my Online Banking Username and Password? |
| You may apply for Online Banking through our website or fill out an Online Banking brochure.
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| What happens if I forget my Online Banking Password? |
| You can click on the 'Forgot Password' link and you will be presented with a question that you answered during your first login session. Answering this question correctly will allow your password to be reset and to have a temporary one sent to the email address you provided. You are allowed 3 attempts to enter your password. On the third attempt, if invalid, you will be locked out of the system. To have your online account unlocked, please e-mail the Online Banking Department at banker@bankoftravelersrest.com or call 864-834-9031.
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| What happens if I do not log off of the system? |
| Online Banking has a 30-minute time-out feature. If you are logged in for 30 consecutive minutes with no activity, the system will automatically log off.
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| What should I do if I think someone has my access codes? |
| Immediately change your current password by going to the “Option” tab, and contact the Online Banking Department at banker@bankoftravelersrest.com or call 864-834-9031.
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| What types of accounts can I view with Online Banking? |
| With Online Banking you can view your checking and savings accounts, IRA accounts, certificate of deposit accounts as well as loan accounts.
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| How often is account information updated? |
| Account transactions and balances are real-time. Online Banking transactions are processed and information updated only on business days.
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| When will transfers show in my account? |
| You may transfer funds 24 hours a day, 7 days a week. Transfers made before 9:00 PM on a business day will post that same business day, transfers made after 9:00 PM or on a non-business day will post the following business day.
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| How do I add or delete accounts on my online access? |
| Logon to our homepage at www.bankoftravelersrest.com and click “Helpful Online Services”. Select “Add/Delete an account to Online Banking” from the drop down box and fill out the form.
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| How long will statements be stored on Online Banking? |
| Statements and notices will be stored for 18 months. The online system begins storing statements and notices when the online account is created.
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| What does an error message mean? |
| If you get an error message, please make a note of it. You can either call or e-mail the bank with this error message and we will make every effort to resolve the issue as soon as possible.
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